CAB Solution Profile
Auto-Repair Shops
CAB can build shop software that handles digital intake, inspection photos, repair approvals, technician queues and status updates — so customers stop calling and bays keep moving.
01 · The friction
What's slowing the business down
Auto shops lose hours to phone calls and approvals. When customers can't see what's happening, they call — and when approvals stall, bays sit idle.
- · Customers call several times a day asking for status.
- · Repair approvals happen by phone tag.
- · Inspection findings are hard to show customers.
- · Technician queues live on a whiteboard.
- · Parts status is tracked on sticky notes.
- · Declined repairs are never followed up.
02 · What CAB builds
One connected system
Digital check-in
Drop-off details, concerns and contact preferences captured.
Photo inspections
Findings with photos customers can understand.
Text approvals
Customers approve or decline line items from their phone.
Technician queue
Jobs prioritized by promised time, skill and parts readiness.
Parts status
Parts orders tied to jobs with expected arrival.
Declined-work follow-up
Timed reminders for repairs customers postponed.
03 · Before → After
How the work changes
Before CAB
- Service writers spend hours on status calls.
- Approvals wait on phone tag.
- Declined repairs are forgotten.
With CAB
- Customer checks in (Software)
- Tech inspects with photos (Human approval)
- Findings explained (AI)
- Estimate sent by text (Automation)
- Customer approves (Software)
- Parts ordered & tracked (Software)
- Status texts (Automation)
- Pickup & payment (Software)
- Declined repair reminder (Automation)
You stay in control: Writers decide what's communicated. · Writers set prices and recommendations. · You choose which reminders go out.
04 · The plan
Start small, then expand
- First move: Digital check-in
- Shop workflow from drop-off to pickup
- Inspection and estimate format
- Technician queue rules
- Shop system and supplier integrations
- Follow-up rules
Starting project range: $5,000–$20,000+
Possible improvements, not guaranteed results. Final scope and price are set in your Blueprint.
